01 General Information

CH Furniture operates as a furniture retailer offering modern furniture, customized furniture solutions, and related services in the United Arab Emirates.

By using our website, customers agree to comply with these terms and all applicable UAE laws.

02 Products & Customization

CH Furniture offers furniture in various designs, dimensions, colors, fabrics, and finishes. Certain products may be manufactured according to customer specifications.

• Customers must confirm all measurements and specifications before production.
• Product colors may vary slightly due to screen settings, lighting, and material variations.
• Customized orders are manufactured based on the approved design and specifications.
• Any requested changes after production begins may involve additional charges or may not be possible.

03 Pricing & Payments

Product prices are displayed in United Arab Emirates Dirhams (AED). Any applicable taxes, shipping charges, or additional services will be disclosed during checkout or before order confirmation.

• Prices may change without prior notice.
• Payment must be completed according to the terms agreed at checkout or order confirmation.
• Additional customization may affect the final product price.
• Orders are subject to payment verification and acceptance.

04 Orders & Confirmation

Once an order is placed, customers will receive an order confirmation through the available communication method. An order is considered accepted once confirmed by CH Furniture.

Customers are responsible for providing accurate contact details, delivery addresses, and product specifications.

05 Delivery & Installation

CH Furniture provides delivery services within supported locations across the UAE.

• Delivery estimates depend on product availability, customization, and location.
• Customers should ensure appropriate access for furniture delivery and installation.
• Additional charges may apply for special handling, restricted access, or additional services when disclosed and agreed.
• Delivery schedules may change due to circumstances outside our reasonable control.

06 Returns & Refunds

Return and refund eligibility depends on the product type, order specifications, condition, and applicable consumer protection laws.

Made-to-order and customized products may have different return conditions from standard products. Manufacturing defects, incorrect items, and other qualifying issues will be assessed in accordance with our published policy and applicable UAE law.

07 Order Cancellation

Customers wishing to cancel an order should contact CH Furniture as soon as possible.

Cancellation eligibility may depend on whether payment has been processed, materials have been purchased, or customized production has begun. Any applicable charges or refunds will be determined according to the agreed order terms and applicable law.

08 Product Quality & Care

CH Furniture aims to provide furniture that meets the agreed specifications and applicable quality standards.

• Customers should follow recommended furniture care and maintenance instructions.
• Normal wear and tear is different from a manufacturing defect.
• Damage caused by misuse, improper maintenance, or unauthorized modifications may not qualify for voluntary warranty coverage.
• Statutory consumer rights remain unaffected.

09 Website Usage

All website content, including product images, descriptions, logos, graphics, and designs, is protected by applicable intellectual property laws.

Unauthorized reproduction, commercial distribution, or misuse of website content is prohibited unless permission has been granted.

10 Limitation of Liability

CH Furniture is not responsible for losses arising solely from circumstances outside its reasonable control, to the extent permitted by law.

Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable UAE law.

11 Governing Law

These terms and conditions are governed by the applicable laws of the United Arab Emirates. Any disputes will be handled through the appropriate legal processes and competent authorities.

12 Changes to Terms

CH Furniture may update these terms and conditions to reflect operational, legal, or service changes. Updated terms will be published on this page.

Changes will not retroactively remove rights or alter agreed order terms where prohibited by applicable law.

13 Contact Information

For questions regarding orders, product customization, delivery, or these terms, please contact CH Furniture.

Email: info@chfurniture.ae

Phone: +971 56 423 1710

Address: The Icon Tower, 7th Floor, Dubai Silicon Oasis, Industrial Area, Dubai, UAE

Working Hours: Monday - Sunday, 9:00 AM - 9:00 PM