You might like
Everything you need to know about furniture delivery, customized orders, cancellations, returns, and after-sales assistance.
Delivery arrangements and applicable charges are confirmed according to your order and location.
Made-to-order furniture is produced according to your selected sizes, colors, materials, and design.
Our team is available to assist with delivery enquiries and reported product issues.
At CH Furniture, we aim to make the delivery process as smooth and convenient as possible. Delivery arrangements depend on the product, order details, and delivery location.
Our team will coordinate the expected delivery schedule with you after your order has been confirmed.
Any applicable delivery, handling, or installation charges should be confirmed before order completion.
Important: Customized furniture may require additional production time before dispatch. Your expected delivery schedule should be confirmed when placing the order.
Many CH Furniture products are manufactured according to individual customer requirements.
Customization may include:
Please carefully review all measurements, materials, colors, and other specifications before confirming your order.
Customized products are generally not eligible for change-of-mind returns once production has started, subject to applicable UAE consumer protection laws and any agreed order terms.
We recommend checking your furniture at the time of delivery to confirm that it matches the agreed order specifications.
Return and refund eligibility depends on the nature of the product, whether it was customized, the reason for the request, and applicable consumer protection laws.
Furniture manufactured specifically to customer specifications is generally not eligible for a change-of-mind return.
If a manufacturing defect or quality issue is reported, CH Furniture will assess the concern and determine the appropriate remedy in accordance with applicable law and the agreed order terms.
Requests involving non-customized products will be reviewed according to the applicable return conditions and statutory consumer rights.
Nothing in this policy limits rights or remedies that customers are entitled to under applicable UAE law.
If you need to cancel or modify an order, please contact CH Furniture as soon as possible.
Cancellation requests will be reviewed based on the order status, whether production has started, the agreed purchase terms, and applicable law.
For customized furniture, cancellation may be restricted once materials have been ordered or manufacturing has begun.
If you experience a problem with a delivered product, please contact our team with the relevant details.
Our team will review the information and advise you about the assessment and appropriate next steps.
Depending on the circumstances and applicable law, remedies may include repair, replacement, or refund.
For enquiries regarding delivery, returns, cancellations, or product issues, please contact CH Furniture.
Email:
info@chfurniture.ae
Phone:
+971 56 423 1710
Business Hours:
Monday – Sunday
9:00 AM – 9:00 PM
Location:
The Icon Tower, 7th Floor,
Dubai Silicon Oasis,
Dubai, United Arab Emirates
Our team is here to assist you with delivery information, product enquiries, and after-sales support.
Contact Us on WhatsApp →